Wellness Holidays in Tirol
Spa etiquette & opening hours
- Our spa area is reserved for guests aged 16 years and over. The spa & wellness environment is one of tranquility and peace. We ask you to refrain from loud conversations and to leave your mobile phone in your room.
- Please make sure to drink enough to maximize the benefits of sauna bathing and treatments.
- Please note that pool and sauna areas can be slippery. We accept no liability for accidents caused by yourself.
- To accommodate your preferred date and time, we recommend that you book your treatments directly at check-in at the hotel or spa reception.
- We will also be happy to consider whether you prefer a female or a male therapist.
- Please advise us of any health conditions when making your appointment. In accordance with the General Data Protection Regulation, we ensure to keep all your personal information confidential.
- We kindly ask you to arrive at our reception in the spa area “Fire” five minutes ahead of time and relax over a cup of tea. Prior to your spa treatment we would advise changing into a bathrobe and slippers. For some treatments we will provide disposable briefs for men and women.
- If you are late, your treatment time may be shortened, and the same treatment price will apply.
- Many of our spa products can be purchased to take home with you.
- Please let us know the day before if you need to cancel or reschedule an appointment.
- If you cancel with less than 7 hours’ notice on the day of your appointment you will be subject to 70% of the treatment cost.
- We ask for your understanding that for no-shows and cancellations with less than 7 hours’ notice the full price will be charged according to the current price list.